RETURN POLICY

STORE CREDIT OR EXCHANGE ONLY - NO CASH BACK.

HOLIDAY GIFT RETURNS WILL BE EXTENDED STARTING 11/10/23 THRU 1/5/24. 

*All Holiday graphics. holiday sweaters, holiday pajamas & holiday themed merchandise must be returned by 12/20/23* 

Our policy lasts 14 days for web orders and 10 days for in store purchases. If 14 days have gone by since you have made your purchase, unfortunately we can’t offer you an exchange or store credit. All sale items are a final sale.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags attached. 

To complete your return, please submit a return request in your account history. Once we receive your return you will be issued an electronic gift card to the email account on file within 3-5 business days. We do not issue refunds or cash back under any circumstances as we are a small locally owned establishment. 

All items are fully inspected prior to packing orders to ensure that your items are in excellent condition. In the instance that you do in fact receive an item that is defective, you will have 24 hours upon receiving the item to submit a damage request. To submit a request please refer to your order history. 

Please note that shipping costs are non-refundable. 

If you have any questions regarding your return, please contact us at 304-381-2411 during regular business hours. Mon-Sat 10am-8pm, Sunday 11-5 est.

Please do not send your purchase back to the manufacturer.

Non-returnable items:

GIFT CARDS
SALE ITEMS

*As of September 1, 2023 all "Backyard Brawl" Gameday styles will be a FINAL SALE. 

Sale items (if applicable)
All sale items are a FINAL SALE. 

Exchanges (if applicable)
If you need to exchange it for the same item, send us an email at info@shopparkandmadison.com or call us at 304-381-2411 and send your item to: 486 SUNCREST TOWNE CENTRE DR MORGANTOWN, WV 26505.