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STANDARD RETURN POLICY

STORE CREDIT OR EXCHANGE ONLY - NO CASH BACK.

Our return policy lasts 14 days for web orders and 10 days for in-store purchases. If this time frame has passed since your purchase, we are unfortunately unable to offer an exchange or store credit. All sale items are a FINAL SALE.

To be eligible for a return, your item must be unused, in its original condition, and in the original packaging with all tags attached.

To complete your return, please submit a return request through your account history. Once your return is received and approved, an electronic gift card will be issued to the email on file within 1-3 business days.
We do not issue refunds or cash back under any circumstances, as we are a small, locally owned business.

All items are fully inspected prior to packing to ensure they are in excellent condition.
If you receive an item that is defective, you must submit a damage request within 24 hours of receiving your order.

Please note that shipping costs are non-refundable.

If you have any questions regarding your return, please contact us at 304-381-2411 during regular business hours:
Mon–Sat: 10am–8pm • Sunday: 11am–5pm EST

Please do not send your purchase back to the manufacturer.

Non-Returnable Items

• Gift cards

• Sale items

• All “Backyard Brawl” gameday styles – are a FINAL SALE

All sale items are a FINAL SALE and cannot be returned or exchanged.

Exchanges

If you need to exchange an item for the same style (different size, etc.), please:

1. Email us at info@shopparkandmadison.com or call 304-381-2411 to confirm availability.

2. Send your item to:

Park & Madison Boutique
486 Suncrest Towne Centre Dr
Morgantown, WV 26505

Canceled Order & Transaction Fee Policy

Once an order is placed, it is immediately submitted for payment processing. If an order is canceled after payment has been captured, a non-refundable 5% transaction fee will be deducted from the refunded total to cover the credit-card processing fees charged to our small business.

Please Note:

• Transaction fees are charged to us by our payment processor and are not returned to us, even when an order is canceled or refunded.

• The 5% fee applies to all customer-requested cancellations, accidental purchases, and any non-fraud-related canceled orders.
  

• This policy applies to both online and in-store purchases where payment has been processed.

• Once a shipping label has been generated, cancellation is no longer guaranteed and all shipping fees remain non-refundable.

We understand that things happen and always strive to be as fair as possible while protecting our small business from unavoidable processing costs. Thank you for your understanding and continued support of our small business.