KU'I

RETURN POLICY

STORE CREDIT OR EXCHANGE ONLY - NO CASH BACK.

Our return policy lasts 14 days for web orders and 10 days for in-store purchases. If this time frame has passed since your purchase, we are unfortunately unable to offer an exchange or store credit. All sale items are a FINAL SALE.

To be eligible for a return, your item must be unused, in its original condition, and in the original packaging with all tags attached.

To complete your return, please submit a return request through your account history. Once your return is received and approved, an electronic gift card will be issued to the email on file within 1-3 business days.
We do not issue refunds or cash back under any circumstances, as we are a small, locally owned business.

All items are fully inspected prior to packing to ensure they are in excellent condition.
If you receive an item that is defective, you must submit a damage request within 24 hours of receiving your order.

Please note that shipping costs are non-refundable.

If you have any questions regarding your return, please contact us at 304-381-2411 during regular business hours:
Mon–Sat: 10am–8pm • Sunday: 11am–5pm EST

Please do not send your purchase back to the manufacturer.

Non-Returnable Items

• Gift cards

• Sale items

• All “Backyard Brawl” gameday styles – are a FINAL SALE

All sale items are a FINAL SALE and cannot be returned or exchanged.

Exchanges

If you need to exchange an item for the same style (different size, etc.), please:

1. Email us at info@shopparkandmadison.com or call 304-381-2411 to confirm availability.

2. Send your item to:

Park & Madison Boutique
486 Suncrest Towne Centre Dr
Morgantown, WV 26505